About Us
Welcome to CASEMERY, where your favorite memories and personal style become part of your everyday essentials.
We believe your phone case should feel personal. A meaningful photograph, a name you love, or a design that makes you smile can turn an everyday accessory into something worth carrying everywhere. At CASEMERY, you can create a customized phone case that tells your story, celebrates your loved ones, or simply matches your taste.
From colorful designs and memorable snapshots to understated initials and elegant monograms, there are plenty of ways to make it yours. Enjoy creating your own design, or share your ideas with our designers and let them help bring your vision to life. Whether you are treating yourself or preparing a thoughtful gift, your next favorite case starts with you.
Have questions? Here is what you need to know.
Q: How do I personalize my phone case?
A: Choose the customization method that works best for you. If you enjoy designing, use our DIY option to arrange your photos and text yourself. If you would prefer some help, upload your pictures and provide the text you would like to include, and our designers will prepare the design for you.
The process is simple:
Step 1: Make It Personal
Choose your preferred case and add your photos, names, initials, or other text. Create the layout yourself or select the designer-assisted option.
Step 2: Complete Your Order
Review the customization details you have provided, then complete checkout and payment. Please double-check spelling and your selected phone model before placing your order.
Step 3: We Create Your Case
Your personalized case enters production. This typically takes 3–5 business days before your order is ready to ship.
Step 4: Your Order Is on Its Way
After production, your case is shipped to your chosen address. Shipping typically takes an additional 3–5 business days.
Q: Which photos should I use?
A: Portraits, family photographs, couple pictures, and pet photos are all lovely choices. Pick an image that means something to you and shows the main subject clearly.
For the best result, upload a sharp, high-resolution original photo with good lighting. Avoid blurry images or heavily compressed screenshots when possible, as the quality of the uploaded photograph affects the clarity of the finished design.
Q: When can I expect my order to arrive?
A: Please allow approximately 6–10 business days in total, including 3–5 business days for production and another 3–5 business days for shipping. These are estimated timeframes rather than guaranteed arrival dates.
Q: What types of phone cases are available?
A: Our collection includes different material options, such as clear, soft, and glass cases. The available selection depends on the product and phone model you choose. Please refer to the individual product page for the material and style details before ordering.
Q: What is your refund policy?
A: We offer a 30-day refund guarantee, subject to the terms of our refund policy. Please visit the refund policy page on our website for complete details, including eligibility and how to request assistance.
Q: Can I create a phone case as a gift?
A: Absolutely. A personalized case is a thoughtful way to keep a shared memory close. Choose a couple photo for an anniversary, a favorite pet picture for an animal lover, or a meaningful family photograph for someone special. It is a personal gift for birthdays, Valentine’s Day, and other occasions worth celebrating.
Thank you for choosing CASEMERY and letting us be part of your everyday story.
CASEMERY — Your Photo, Your Style.
Merchant Name: casemery
Customer Support Contact: service@casemery.com
Phone Number: +852 6123 4567